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Bundles & Upsell
Bundles & Upsell
  • Bundles & Upsell
  • What Types of Scenarios are Supported in Bundles & Upsell
  • What Discount combinations are available with Amplify?
  • How to Contact Support
  • How to Use the JavaScript SDK with Amplify Platform
  • How to Fix the 404 Error in Amplify Bundles
  • Scenarios
    • Bundle as Product
      • How to Create a Bundle as Product Scenario?
      • How to Find the Template Used for Your Bundle Product Pages in Shopify
      • How to Offer a Free Gift through Bundle as Product
      • How to preview bundles in-store
      • How to customize discount prefix for Bundle as Product
    • Build Your Own Bundle Page
      • How to create a Build your own bundle page scenario
      • How to Add a Custom Field in a Build Your Own Bundle Page
    • Quantity Breaks
      • How to Create a Quantity Breaks Scenario
      • What is Single-Selection and how to enable it?
    • Build Your Own Bundle Section
      • How to Create a Build Your Own Bundle Section Scenario
      • How to Add a Custom Field in a Build Your Own Bundle Section
      • How to Create Multiple Build Your Own Bundle Section Scenarios
      • How to Add A Custom Section to Build Your Own Bundle Section Deals
    • Complete the Bundle
      • How to create a Complete the Bundle scenario
    • Upsell Popup
      • How to create Upsell Popup Scenario
    • Frequently Bought Together
      • How to create a Frequently Bought Together scenario
      • How to enable Automated Frequently Bought Together bundles
      • How to Create a Frequently Bought Together Scenario (For Old Themes)
  • Other
    • Analytics
      • Analytics: How to Track Performance in Your Store
      • How to Calculate Conversion Rate for Amplify
      • How to Calculate Return on Investment (ROI) for Amplify
      • How to Calculate the Average Number of Add-to-Carts Needed for a Sale in Amplify
    • Settings
      • Global Settings Guide
      • Customizing Your Store with Custom CSS
      • How to Share App Function Logs
      • How to uninstall Bundles & Upsell
      • How to use Color Swatches with Amplify Bundles
    • Integrations
      • How Does the Amplify and ShipAid Integration Work?
    • Billing
      • Understanding Bundles & Upsell Pricing Plans
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On this page
  • 1. Contacting Us from Inside the App (Recommended)
  • 2. Contacting Us via Our Website
  • 3. Contacting Us via Email
  • Conclusion

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How to Contact Support

PreviousWhat Discount combinations are available with Amplify?NextHow to Use the JavaScript SDK with Amplify Platform

Last updated 8 days ago

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Whether you have questions, need assistance, or are looking for guidance, there are two easy ways to reach us. While both options ensure that your inquiries are addressed promptly, we recommend contacting us from inside the app for a more seamless and efficient experience.

1. Contacting Us from Inside the App (Recommended)

If you're logged into your store within the app, contacting us is quick and straightforward. Here’s how:

  • Look for the chat icon at the bottom-right corner of your dashboard.

  • Click on the chat icon to open a conversation with our support team.

  • Send us a message! We’re available from Monday–Friday 9 AM–1 AM EST, to assist you.

Using the in-app chat allows us to identify your store and its configurations right away, ensuring we can provide tailored support faster.

2. Contacting Us via Our Website

You can also reach out to us directly from our website, whether you're browsing the homepage, pricing page, or any other section. Here’s how:

  • Look for the chat widget at the bottom-right corner of the screen.

  • Open the widget, and a support chat will appear. Enter your message, and our team will respond promptly.

This method is perfect for general inquiries or if you haven’t logged into your store yet.

3. Contacting Us via Email

We aim to respond to all emails promptly, so feel free to reach out for any assistance or inquiries.

Conclusion

No matter which method you choose, our team is ready to help! For the fastest and most personalized support, we recommend reaching out to us from inside the app. However, if you're exploring our website, our chat widget is always available to assist with your questions.


Visit our .

If you prefer, you can reach us via email at . When sending us an email, please include your store's handle or URL. This helps us quickly identify your store and provide you with the most accurate support.

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[email protected]

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