# How to Share App Function Logs

## **Why Should You Share Logs with Support?**

When encountering issues with **Bundles & Upsell**, sharing logs helps us identify the root cause. Logs contain important data that can speed up troubleshooting.

### Sharing this Information Will Allow Us To:

* Pinpoint the source of errors.
* Assess performance problems.
* Offer faster and more accurate resolutions.

## Steps to Share Logs

#### **Step 1.** Go to Shopify Admin and open Settings:

<figure><img src="https://1518757330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE6PSEvXnU2fXbO4Sq6Ym%2Fuploads%2Fda0UDdvMHgUwigFu1kQe%2FHow%20to%20share%20logs%20-%201%20(2).png?alt=media&#x26;token=91ec6d37-27ea-4f9f-b756-359b482de8be" alt=""><figcaption></figcaption></figure>

#### **Step 2**. Go to "**Apps and sales channels"** and click on "**Bundles & Upsell"**.

<figure><img src="https://1518757330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE6PSEvXnU2fXbO4Sq6Ym%2Fuploads%2Fw8KG7r11QaErGdNU6EsQ%2FHow%20to%20share%20logs%20-%202%20(1).png?alt=media&#x26;token=8dd76ddb-b1b4-4a09-a3d3-88afaef87675" alt=""><figcaption></figcaption></figure>

#### **Step 3**. Scroll down to "Share function logs" and click on "**Share Logs**".

<figure><img src="https://1518757330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE6PSEvXnU2fXbO4Sq6Ym%2Fuploads%2Furv2WY0TQHJIVr8uvkgG%2FHow%20to%20share%20logs%20-%203%20(3).png?alt=media&#x26;token=38818bf0-28a0-4316-8004-c3deacd939e0" alt=""><figcaption></figcaption></figure>

#### **Step 4**. Click on "**Share Logs**" to share the application's activity from the last 24 hours.

<figure><img src="https://1518757330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE6PSEvXnU2fXbO4Sq6Ym%2Fuploads%2FwMIQJK7R3WUndhNSUjlz%2FHow%20to%20share%20logs%20-%204.png?alt=media&#x26;token=0083ced0-edfe-4e2e-9a65-7f58dc37a621" alt=""><figcaption></figcaption></figure>

## Common Questions about Sharing App Function Logs

<details>

<summary><strong>Why should I share logs with support?</strong></summary>

Logs help diagnose issues, track performance, and resolve problems faster.

</details>

<details>

<summary><strong>Are my logs secure?</strong></summary>

Yes, logs are used strictly for troubleshooting and will not be shared outside our support team.

</details>

<details>

<summary><strong>Do I need to share logs every time there's an issue?</strong></summary>

Sharing logs is highly recommended for faster resolution, especially for complex issues.

</details>

## Conclusion

Sharing logs with our support team is a crucial step in resolving app-related issues quickly and effectively. By following the steps outlined in this article, you help us gather valuable information that accelerates troubleshooting and ensures a smooth resolution process. If you ever encounter difficulties accessing or sending logs, our team is here to assist you.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-type="content-ref"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:purple;"><strong>Get Bundles &#x26; Upsell</strong></mark></td><td>Try free</td><td><a href="https://apps.shopify.com/product-kits-bundles-pickystory?surface_intra_position=1&#x26;surface_type=partners&#x26;surface_version=redesign">https://apps.shopify.com/product-kits-bundles-pickystory?surface_intra_position=1&#x26;surface_type=partners&#x26;surface_version=redesign</a></td><td><p>1. Error report</p><p>2. App logs</p><p>3. Download logs</p><p>4. Shopify error logs</p><p>5. Support logs</p><p>6. Error details</p><p>7. System logs</p><p>8. Performance logs</p><p>9. Logs for support</p><p>10. Send logs  </p><p>                      </p><p>      <br><br></p></td><td><a href="https://apps.shopify.com/product-kits-bundles-pickystory?surface_intra_position=1&#x26;surface_type=partners&#x26;surface_version=redesign">https://apps.shopify.com/product-kits-bundles-pickystory?surface_intra_position=1&#x26;surface_type=partners&#x26;surface_version=redesign</a></td></tr></tbody></table>