How to Share App Function Logs

Why Should You Share Logs with Support?

When encountering issues with Bundles & Upsell, sharing logs helps us identify the root cause. Logs contain important data that can speed up troubleshooting.

Sharing this Information Will Allow Us To:

• Pinpoint the source of errors.

• Assess performance problems.

• Offer faster and more accurate resolutions.

Steps to Share Logs

Step 1. Go to Shopify Admin and open Settings:

Step 2. Go to "Apps and sales channels" and click on "Bundles & Upsell".

Step 3. Scroll down to "Share function logs" and click on "Share Logs".

Step 4. Click on "Share Logs" to share the application's activity from the last 24 hours.

Common Questions about Sharing App Function Logs

Why should I share logs with support?

Logs help diagnose issues, track performance, and resolve problems faster.

Are my logs secure?

Yes, logs are used strictly for troubleshooting and will not be shared outside our support team.

Do I need to share logs every time there's an issue?

Sharing logs is highly recommended for faster resolution, especially for complex issues.

Conclusion

Sharing logs with our support team is a crucial step in resolving app-related issues quickly and effectively. By following the steps outlined in this article, you help us gather valuable information that accelerates troubleshooting and ensures a smooth resolution process. If you ever encounter difficulties accessing or sending logs, our team is here to assist you.

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