Notifications overview

Learn how to customize and manage subscription-related email notifications in the Subscriptions app, including sender settings and delivery preferences.

PreviousSettings NextIntegrations

Last updated 4 months ago

Was this helpful?

Notifications overview

Learn how to customize and manage subscription-related email notifications in the Subscriptions app, including sender settings and delivery preferences.

What is Notifications Overview?

The Notifications Overview feature in the Subscriptions app allows you to manage and customize the email notifications sent to your shoppers regarding their subscriptions. You can personalize emails for order confirmations, subscription management reminders, and subscription cancellations. Additionally, you have control over whether these emails are sent and the sender's email address, which can be the default email or a custom one.

Steps to Find and Customize Notifications

Step 1: Navigate to the Subscription Notifications Settings

Click on "Settings" in the sidebar menu and select "Subscription Notifications" to view all available email options.

Step 2: Customize Email Templates

Order Confirmation Email: Click on the "Edit Notification Template" to modify the content, including the subject line and email body. You can use dynamic variables to personalize the message further.
Cancellation Email: Edit the email sent to customers when their subscription is canceled, ensuring it reflects your brand’s tone and provides essential information.

Step 3: Choose Email Sending Preferences

Use the toggle switches to choose whether to send each type of email notification and decide whether the emails should be sent from the default email address or a custom email address.

Can I preview the email templates before they are sent to customers?

Yes, you can preview each email template within the Subscription Notifications settings. This helps ensure the content and design look as expected before they are sent out.

What types of dynamic variables can I use in my email templates?

You can use variables such as the customer’s name, order details, or next billing date. These variables are listed in the email editor for easy reference.

Can I disable email notifications for specific subscription events?

Yes, you have the flexibility to enable or disable email notifications for order confirmations and cancellations. Simply toggle the switch next to each option.

Conclusion

The Notifications Overview feature gives you complete control over how and when subscription-related emails are sent to your customers. By customizing templates and selecting sender preferences, you can ensure that all communication aligns with your brand and keeps customers informed. For any issues or questions, our support team is available to assist with setting up or troubleshooting email notifications.