# How to Contact Support

Whether you have questions, need assistance, or are looking for guidance, there are two easy ways to reach us. While both options ensure that your inquiries are addressed promptly, we recommend contacting us from inside the app for a more seamless and efficient experience.

### 1. Contacting Us from Inside the App (Recommended)

If you're logged into your store within the app, contacting us is quick and straightforward. Here’s how:

* Look for the chat icon at the bottom-right corner of your dashboard.
* Click on the chat icon to open a conversation with our support team.
* Send us a message! We’re available from **Monday - Friday, 2 AM - 6 PM EST**, to assist you.

Using the in-app chat allows us to identify your store and its configurations right away, ensuring we can provide tailored support faster.

<figure><img src="/files/i6EKvGuKDco4y3IJGSNX" alt=""><figcaption></figcaption></figure>

### 2. Contacting Us via Our Website

You can also reach out to us directly from our website, whether you're browsing the homepage, pricing page, or any other section. Here’s how:

* Visit our [website](https://heyamplify.com/).
* Look for the **chat widget** at the bottom-right corner of the screen.
* Open the widget, and a support chat will appear. Enter your message, and our team will respond promptly.

This method is perfect for general inquiries or if you haven’t logged into your store yet.

<figure><img src="/files/4EySgAdxtdKOqSMhnpu7" alt=""><figcaption></figcaption></figure>

### 3. Contacting Us via Email

If you prefer, you can reach us via email at [**hello@heyamplify.com**](mailto:hello@heyamplify.com). When sending us an email, please include your store's handle or URL. This helps us quickly identify your store and provide you with the most accurate support.

We aim to respond to all emails promptly, so feel free to reach out for any assistance or inquiries.

### Conclusion

No matter which method you choose, our team is ready to help! For the fastest and most personalized support, we recommend reaching out to us from inside the app. However, if you're exploring our website, our chat widget is always available to assist with your questions.

***

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